10: hi welcome to this course on English for
14: the telephone in this first class we
17: will look at how to answer the telephone
19: in English it's easy they start
27: good morning ABC corporation good
32: morning ABC corporation
38: good afternoon ABC corporation good
44: afternoon ABC corporation before 12
50: o'clock we say good morning good morning
54: after twelve o'clock we say good
57: afternoon good afternoon and of course
60: we can also say hello and the name of
64: the company hello IBM for example okay
70: now let's see how to give our name and
74: pay attention it's maybe not so obvious
82: good afternoon ABC corporation John
85: speaking good afternoon ABC corporation
90: John speaking that's right when we
96: answer the phone if we give our name we
100: say speaking speaking John speaking John
105: speaking we don't say I'm on the phone
109: okay when we answer the phone we don't
112: say I now let's listen to the final
117: phrase
121: good morning ABC corporation how can I
124: help you good morning ABC corporation
128: how can I help you so there are
134: different ways of offering help but the
136: most common way is how can I help you
140: how can I help you now let's listen to
145: all the phrases again okay pay attention
148: good morning ABC corporation good
153: afternoon ABC corporation good afternoon
158: ABC corporation John speaking good
163: morning ABC corporation how can I help
166: you okay it's been a very short class
170: we've just looked at the basics of
173: answering the phone in English which are
177: good afternoon good morning the name of
181: the company our name John speaking John
187: speaking and then how can I help you how
191: can I help you
195: if you have any questions you can send
199: us a message or leave a comment in the
202: section below in the next videos we will
207: look at more complicated phrases and we
210: will look at the phrases we need when we
213: make a phone call okay thank you for
217: your attention and see you in the next
219: video
A class which teaches us the best way to answer the telephone in English.
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