9: hello and welcome to our second class of

12: telephone English in this class we will

15: look at the phrases we need when we make

17: a phone call let's start hi it's john

22: from IBM hi it's john from IBM when we

30: make a phone call and when we give our

33: name we use its its we don't use i'm ok

39: when we make a phone call we don't use

42: I'm we use it or we can also use this is

48: this is listen hello this is John from

54: IBM hello this is John from IBM so we

61: have the option of its or this is but

66: never I did you notice that when John

71: gave the name of his company he used the

74: preposition from this is john from IBM

79: this is john from IBM and we can also

83: use the preposition from to give our

86: department or office so we could say

91: this is john from the finance department

95: or this is john from the madrid office

101: now all of this is quite easy no but

105: when we vote a company normally is to

109: talk to one person in particular let's

112: see the question that we need to ask

116: could I speak to Sarah Smith please

120: could I speak to Sarah Smith please

128: John said could I speak to could I speak

132: to we can also use can I speak to can I

137: speak to and the two phrases in this

141: context are the same could I speak to

144: can I speak to now let's listen to all

149: the phrases of the video again hi it's

154: john from IBM hello this is john from

159: IBM could I speak to Sarah Smith please

165: could I speak to Sarah Smith please okay

173: I hope you found the class useful there

176: was another short class we're currently

178: making a much bigger course on telephone

181: English which will be available here of

185: course if you have any questions you can

188: send us a message or you can leave a

191: comment in the section below thank you

195: for watching and see you in the next

197: video