0: Most of us know how to send an email but when you go from college to the

4: professional world there are different rules and expectations associated with

8: it. Poor email etiquette can actually sabotage your professional career so

14: what are some tips in order to make your emails better and more professional?

18: Hi, I'm Adriana Girdler, president of CornerStone Dynamics and an efficiency

23: expert and in this video I'm going to share with you some tried and true

27: techniques that are going to ensure that your emails rock!

36: Avoid "reply all." In most cases, reply all's can be the

43: bane of existence in corporations. They just clutter up the inbox. Really think

48: long and hard when you are going to be replying to an email, only 'reply all' if

53: people truly need to know the answer but besides that, just reply to the person

57: who needs to know. Include a subject line that is relevant and descriptive. We can

63: get hundreds of emails in our inbox so how do we know which one to go to that

66: is really important? Be specific, one of the techniques I use,

71: if I have an action for someone I'll literally put bold in my subject line,

74: ACTION NEEDED and then a very specific aspect of what it is I need or if it's

80: something that's urgent I'll go, URGENT so it pops out. You really want to be

84: specific to let your email stand out from the rest

88: Add email addresses last. I'm telling you this one from experience, alright, and you

96: do not want to go through this but we've all had at one point in our careers sent

101: an unfinished email to someone or we actually sent an email to the wrong

106: person because they had the same name and we all know with emails it get pops

110: up because we get really busy and the name pops up and we send it. Do your

114: email addresses last, it allows you to reflect on what you wrote, you can then

118: put in the people's name properly and you're not gonna have that problem of

122: sending an unfinished email accidentally or the wrong email because you finally

127: had an opportunity to read it and didn't like what was read. Respond promptly. Okay

135: so I usually say within 24 hours, is the golden rule, it's really aggravating when

140: you send an email out to someone and they don't reply back. You may not have

145: the answer right away but even the courtesy of just saying, 'Got it, I'll get

149: back to you, I need more time,' is huge, it shows how professional you are and

153: it's very much appreciated. Never insult anyone in an email, never ever ever ever

162: ever! No, don't do it. Now, you may be saying, 'that's a given' but you will be

167: surprised when you're in the moment and you're angry and

169: upset and you write an email off, you feel better but emails are paper trails and

174: someone will forward that email and you do not want to have that around, just don't

180: do it, don't insult people, it is not worth it for your professional career.

184: Write a clear and concise message get to your point

189: immediately in the email, bullet it because what happens is most people are

193: scanners so if you have this long-winded email and you buried information within

197: it, no one's gonna get to it because they don't know. Be clear and concise and if

201: you actually go into a very long email really consider putting it as a word

206: document or in excel, whatever your information is, as an attachment, so

211: therefore your email now becomes more action-oriented and then they can look

214: at that attachment in order to get the detailed information. Out of office alert.

220: It is really important that when you are away for a period of time, whether that's

225: vacation, a business trip, or you're not going to be really able to reply back to

229: an email as quickly as you want within that 24 hour rule, put an out-of-office

234: alert on your emails. It allows people to know that you're really busy and you're

239: not going to be able to respond to them. It gives them the information so that

242: they're not wondering and allows you to be the professional rockstar you are

246: because you're being courteous and kind. Know when to pick up the phone, email is

252: awesome but not everybody checks their email every day and in fact based on the

256: efficiency world, I do, I tell people only check their email in the morning and at

259: the end of the day so really know when to pick up the phone. If you have a

263: meeting cancellation, call people and let them know, if you have bad news, don't

267: deliver to an email, do it one on one. Know when to use an email and know when to pick

272: up the phone. Label your attachments, so you're sending out

277: an email, you have quite a few attachments with it,

280: label them properly, don't leave them in the file name that they originally were

284: slated in so if it is a picture and it's called "jpg 1" change it to what exactly

289: it is because when you have a slew of attachments you may not know exactly

293: what it's going to be when you open it. Now part of that is in the body of your

299: email with the bullet point, literally say and label what the attachment is,

303: give a brief description so people know which one they need to go to first.

307: Regardless of the communication that you're using, proper etiquette will never

312: go out of style. Tell me what you think, write "email etiquette rocks" in the

317: comments below, I'd love to hear from you. Please subscribe to my channel, pass this

323: along to your friends, family and colleagues, I look forward to hearing

326: from you and I'll see you at the next video, bye!