0: Hey, welcome back to engVid.

2: Today we are looking at how to do emails well.

7: A vital skill in today's modern world, it's not just for at work, we're looking at social

15: emails and in general, what makes emails different to letters and any other form of communication.

25: The way you present yourself in an email can give a very strong or a very poor impression

32: of you.

33: So it's important that you communicate well by email because it's often the first thing

40: people know of you before they meet you.

44: So my top tips, I'm not saying that I follow these all the time.

48: Some of my emails are atrocious.

52: But this is like the golden standard that we're looking for.

59: You want your emails to be clear, to the point.

64: It's not the place for philosophizing and thinking about questions and discussion points.

72: It's more sort of...

73: It's more kind of factual communication that we're looking for in an email.

79: Succinct, yep.

81: Why say in 32 words what you could say in eight words?

88: So you need to be rereading your emails to think, where can I shave off some words here

94: to make this more punchy?

98: Punctual.

100: I once worked for someone who said that you should treat an email like a letter with a

106: first class stamp, i.e. you need to respond to it within 24 hours.

112: Obviously, if it's a sales or marketing spam email, that doesn't apply, but it's a nice

120: yardstick.

123: Be polite and be considerate.

126: Even if you're thinking something quite negative about the person you're writing to, you still

131: need to try and write to them in a way that shows respect.

138: First thing we're going to be looking at is how you start the email.

144: Then we'll be looking at the first sentence in the email, where you're saying, like, the

149: purpose of the email, and we'll look at some key phrases for various different types of

156: email, and then how to finish it.

160: Valutation, that means how to say hello.

164: If you're writing to your partner, wife, husband, now, I'm not going to give relationship advice,

175: but just to kind of show some differences, you might put their name, a way this is how

181: you might say goodbye, thinking of you, or maybe you can be more poetic, and then put

189: your name, obviously your name is not my name, well, it might be, might be some Benjamins

192: out there.

193: If you're writing to a friend, hey, more North American, hi, more British, put their name,

205: might end with see you soon.

209: You might write that kind of in sort of text language, like see ya soon, you might sort

216: of abbreviate it, like, because if it's a friend, you don't have to stick to formal

221: rules of written English, and then put your name.

227: Work emails, now, if it's someone within your company, dear, and then what their name is,

237: you definitely need to have your name at the bottom, will look better if you've set up

242: some sort of e-signature, but it's up to you how you sign off, you could just put the name

251: without any kind of kind regards, thanks, so you can just, you know, nice and clean,

258: just put your name, but if you do want to have a sign off, then thanks, it's quite sort

264: of generic, it works for many different occasions, you don't have to be saying, thanking them

271: for a Christmas present, to write thanks, it can mean sort of thanks in advance for

277: doing something, or maybe kind regards, but kind regards is quite formal for someone who

283: works in the same organization, especially if you see them all the time, you can abbreviate

288: that to KR, so you'd probably just see the KR, just so you know what that means.

297: If you're writing to someone in a position of authority outside of your company, then

304: dear, and then if you know their title and name, then put it, their surname we're looking

308: for here, if you don't know their name, then it's dear sir or madam, okay?

316: The end, kind regards, and then you put both of your names, and then preferably an e-signature

323: if you've got one, if you're looking to promote whoever you're working for.

328: Okay, let's have a look how to do that first sentence.

331: Okay, cool, so we have said hello, now we need to write something.

338: So, the first sentence is the why you are writing, the purpose of the email, okay?

349: So there's some different ways of doing this.

351: I am writing to, now if you're applying for a job, you could say, I am writing to apply

358: for the position of.

361: I am writing to apply for the position of.

365: You might be writing a complaint, I'm writing to complain, I am writing to suggest a suggestion,

372: okay?

373: Lots of different purposes, but this is your basic pattern at the beginning.

378: I am writing to, or if someone has been trying to call you, you could say, I'm sorry, I was

390: not able to take your call yesterday, or I'm sorry for the delay in answering your email.

404: I am sorry, I was not able, or I'm sorry for dot, dot, dot, okay?

411: I'm writing to, or an apology, or if someone has written to you about something specific

422: like, I don't know, a faulty piece of machinery, dear so-and-so, in reference to your complaint

434: about the electric oven, I can confirm da-da-da-da-da-da-da.

440: So, in reference to means this is about something you have told me about, okay?

451: Right.

453: And you are, so this is more if you are writing to someone that you don't know that well.

461: Maybe they're a new contact, maybe you have watched my video on networking, and you have

468: got an introduction to someone, and you're sending them an email.

475: So, it was great to meet you last night at such-and-such a bar, and then you would go

486: into why you enjoyed meeting them, or something you spoke about, and then maybe a link to

495: your website or something.

499: Or further to our phone conversation on such-and-such a date, so further to means, so we had this,

511: and now we've got this.

512: So, the first step was the phone call, and now we're writing, or following our email

521: correspondence on the 1st of October, I'm writing again to see if anything has changed.

533: Okay, we're just going to have a quick pause, pressing the pause button, because if you're

540: learning something from this, this is, you know, the absolute best phrases you can use

547: in emails, if you're finding it of benefit, then do me a favor and subscribe, and get

553: the notifications, and so you get each video from me.

558: Attachments, so you've got the basic email, but you want someone to see a document, too,

564: and you have attached it, so you might say, "Please find attached."

572: Now we've got one of these is in the passive, and one of them is in the active, "Please

577: find attached", so the attachment, something has, you know, it's just been someone, someone's

583: done it, but it wasn't us, so this is the passive, and this is the active, "I have attached

590: it to the email."

592: Two different options, this is more common.

598: Sometimes emails have to convey bad news, so you might write, "Please accept my apologies

605: for", or if it's really bad news, something like this, "We regret to inform you that your

617: son did not pass their exam, and he needs to re-sit them", or something.

622: Okay, we've got a little bit more for you.

626: Sometimes in emails, you might need to ask the other person to do something, "Could you

634: send back a copy of the report?", "Could you do this?", "Could you do that?", or "Please

643: do this", "Please do that".

646: A more formal construction, "I would be grateful if you _____", or "I would appreciate it if",

654: okay?

655: So, depending on the relationship as to whether we go for the simpler option or the more formal

660: one.

662: And then towards the end, you might need to say something like, "Do let me know if you

668: have any further questions", "further" meaning more, "Do let me know if you have any further

675: questions", or "Do let me know if you have any concerns", if you write "concerns" there.

684: "Concerns" are worries.

690: Should you require any more information about this, please do not hesitate to contact me.

697: "Hesitate" meaning to wait, don't wait, do it straight away.

702: Why not do the quiz straight away so you try and remember all of these great phrases from

708: today's lesson?

709: Hope it's been of use.

711: If you want any private tuition, I have limited availability, but you can go through my website,

717: honeyourenglish.com.

718: Thanks.