8: good morning welcome to the

10: transnational hotel what can I do for

11: you good morning my name is Tom Sanders

13: I have a reservation for a single room

15: for three nights all right Mr Sanders

16: let me pull up your reservation I can't

21: seem to find a record of your booking

23: did you book the room directly through a

25: store do you use a hotel reservation

27: service or a travel agent I booked it

29: directly through you

30: I've already also paid a deposit on the

32: first night I have a reservation number

35: if that helps yeah sure can I see that

37: feed thank you oh I see maybe there was

43: a glitch with the booking system well we

46: don't have any more single rooms

48: available with the exception of one a

50: joined room but you would then be right

51: next door to a family with children

53: which might get noisy but that's not a

56: problem I can upgrade you to one of our

57: business Suites

58: they all come with jacuzzis well that

60: sounds nice but how much more is that

62: going to cost that would of course be at

63: no extra charge to you oh wow thank you

66: my pleasure

67: what about the wireless Internet oh it's

70: really easy this is your access code and

73: instructions on how to use it if you

75: have any problems feel free to call the

77: front desk and this is a list of all the

81: hotel amenities like the gym and the

83: indoor pool oh thank you very much

85: you're welcome has the valet already

87: taken your car or will you be needing a

89: parking pass oh I don't have a car it's

91: a cat a cedar egg from the airport all

93: right can I have some form of ID please

95: and could you just fill out this

96: registration form sure here's my

100: driver's license thank you oh you're

102: from San Francisco yes I am all the way

104: from the west coast I hope you had a

105: good trip yes I did thank you the flight

108: was long but it was smooth and I slept

110: almost the whole way oh and is this your

112: first time in the Big Apple yes it is I

114: have a business conference to attempt

116: but I'm looking for they can take some

118: sightseeing done as well well I'd be

119: more than happy to give you some

120: sightseeing tips if you need any thank

123: you all right I bet you all checked into

125: your room this is your room key you're

128: in room six five three just take the

131: elevator on the right

132: up to the sixth floor when you get off

135: the elevator turn right your room is at

137: the end of the corridor on the left-hand

139: side

140: just leave your suitcase here and the

142: bellboy will bring it up great well

144: thank you very much if you need anything

145: please feel free to dial the front desk

147: enjoy your stay

148: thank you you're welcome