0: for the past few decades email has been

3: a cornerstone of business communication

6: and over that time it's developed a

8: unique style and structure. all business

13: emails should be direct clear and easy

16: to read. the formality of your writing

19: however can vary depending on your

21: company, your readers, subject matter or

24: other factors. no matter what your

28: writing remember to stay professional

30: because you lose control of an email

32: once you click send. emails can be copied

36: and forwarded to others indefinitely

38: so make sure you choose your words

40: carefully. when it comes to the subject

45: line you want it to be brief and

47: descriptive. if it's too vague or

49: rambling you may lose your readers attention.

52: every email needs at least one

56: recipient but if you're including

58: multiple recipients consider using the

60: CC or Carbon Copy field. this keeps those

64: extra readers in the loop without

66: requiring them to respond. make your

70: greeting brief and friendly and address

73: the recipient by name if you know it. the

75: first name is preferable if you're more

77: familiar with the recipient and you

79: should use their last name if you want

81: to be more formal. in the body of your

85: email start with your main point so it's

87: easy to find and keep your writing

89: concise and focused on your readers.

92: If you need a response from your readers

94: include a call to action so they know

96: how to respond. also, if you've attached a

100: file to your email, be sure to mention it

103: here.

104: as you reach the ending offer a quick

108: farewell such as thanks or sincerely

111: then give your name and contact

113: information.

116: writing concise emails is a powerful

118: skill that you can develop through

120: consistent practice. keep writing and

123: learning and you'll become a more

124: effective communicator with every email

127: you send. goodwill community foundation

132: creating opportunities for a better life.