3: That's what we all come to work every day for. It's not just turning the knobs

7: it's really kind of inventing your way out of problems that are

12: at a scale that nobody else has.

15: Day in and day out we ask ourselves the question how can we do this better?

19: My name is Sunil Nirmal and I work for a team called AWS Trusted Advisor.

24: We build a service that analyzes a customer's AWS resources and provides them with

30: options on how to prevent security issues and how to have cost savings. I'm Gary Gross I'm the Director of Software Engineering

37: Training and Business Operations for AWS Support.

39: We're the front line so these roles are the ones are going to be building and delivering the software working directly with our software engineers and

45: setting the roadmap the strategy

47: how we execute on our goals and ultimately

49: delivering for customers. So it's mission-critical.

52: A lot of our work too is working across the AWS services because these checks which are basically

57: areas of best practices or improvement require a lot of collaboration with the different service teams like EC2

64: DynamoDB, S3, RDS all the rest of them.

67: I'm Alex, I'm a Developer a part of

71: AWS Support, specifically the Trusted Advisor team. I feel myself growing

75: both as a leader and my technical chops on a day to day basis

79: The leaders are genuinely interested in our development.

83: I'm working on challenging problems every day

86: and I'm working with a group of super talented people who genuinely care about our customers

92: I'm Wynter, I'm a Software Developer for AWS Support.

95: I probably spend 40 percent of my job focused on hiring

99: retention and people development. If you've had a chance to read our Amazon leadership principles

102: they're probably the most important things that drive who were trying to hire. We're looking for an Amazonian heart. Basic software development

108: chops are a must for our software developers and for our data scientists a good background and machine learning

113: but beyond that I think it's really important to be interested in invested in the customer experience.

119: Focus on people focus on our customers have fun to make history